Enter the following URL in a Chrome browser: http://player_ipaddress:65001/clear-caching-proxy/ .

The “proxy” entry has nothing to do with a network proxy.
That is the name of the code module we use.

Our cache is acting as a proxy for the Korbyt CMS.

There is a quick and easy way to center elements in a layout. To do so, please follow these steps:

1. Make sure your toolbox is set to Advanced.
   
2. Click the element you would like to align.
3. You can now click the Align Horizontally
   
4.  or Align Vertically options.
   

Korbyt only supports Dynamic Adaptive Streaming over HTTP (DASH), also known as MPEG-DASH and HTTP Live Streaming (also known as HLS).  As long as these live streams come in that format they should function with Korbyt.

• Connect a USB keyboard.
• Press ctrl + alt + p – it’s an overlay on the screen with all of the player identity details.

• Press CTRL+SHIFT+F3. This will rotate the screen 90 degrees.

Yes.

At this time TLS1.2 is being used for the authentication between KDAs and Korbyt.

Yes.

Setup a playlist with the name “Korbyt Default Content” and with the tag “korbytdefaultcontent”.

• From the main dashboard, scroll down until you can see and click on “Help” on the left hand side.
• Then scroll all the way to the bottom of the page.
• Your tenant ID will be listed along with the type of tenant it is (I.E. – SaaS).

Goto the following URL: http://player_IPAddress:65001/logs

Example: http://x.x.1.86:65001/logs

========== ChromeOS Main ==========
16:32:30 [Info] Version: 1.4.6
16:32:30 [Info] Loaded from storage: {“settings”:{“forceSettings”:false,”player_name”:”RMG-xxx-xxxx41″,”player_uid”:”{xxxxxxxxxx170}”,”provisioning”:{“cms”:”https://company.korbyt.com”,”provisioned”:true,”tenant_token”:”xx-xxx-82″,”tenant_type”:”saas”,”version”:”1.2.5″,”webService”:”https://company.korbyt.com/ws”},”wsUrl”:””}}
16:32:30 [Info] {“forceSettings”:false,”online”:true,”wsUrl”:””,”player_uid”:”{xxxxxxxxxx170}”,”player_name”:”RMG-xxx-xxxxxx41″,”provisioning”:{“cms”:”https://company.korbyt.com”,”provisioned”:true,”tenant_token”:”xx-xxx-82″,”tenant_type”:”saas”,”version”:”1.2.5″,”webService”:”https://company.korbyt.com/ws”}}

• Korbyt only supports single channel Dynamic Adaptive Streaming over HTTPS (DASH), also known as MPEG-DASH and HTTPS Live Streaming (also known as HLS), with the use of the ZeeVee streaming device.  Please contact your RMG Sales representative for more information.
• Korbyt On-Prem and Hybrid installs may work  with HTTP.  Check with your Korbyt Integrator or Sales Team if you are interested in On-Prem or Hybrid installations with other options.

The time used by a KDA is based on the address configured for the KDA. To configure it, please do the following:

1. From Hamburger Menu select Players
   
   
2. Find the desired player and click the pencil icon to Edit.
3. Click the Location header on the right-hand side.
4. Enter the street, City, State, Zip code, and Country the player is located in.
5. Click Get Location. You’ll see the latitude and longitude populate in the fields above the button.
   
6. Scroll to the bottom of the page and click Save.

Enter the following URL into a Chrome browser for an uptime: http://player_ipaddress:65001/healthcheck

Example: http://192.168.0.1:65001/healthcheck

Results: {“count”:1,”platform”:{“os”:”cros”,”arch”:”x86-64″,”nacl_arch”:”x86-64″},”version”:”1.3.2″,”uptime”:3.495,”startTime”:”2018-07-13T13:06:04.086Z”}

Best practices for interactivity is to cache the interactive content for future use. To do this put all layouts and any content that is called by an interactive button into a playlist and schedule this for far in the future or sometime in the past on each player that will interact with this content.

By having this content in a scheduled playlist the player will download it and have it available locally for quick access rather than downloading the content on the fly as needed.

Players confirm their own provisioning status by using their provisioning token at the end of the URL below.

https://korbyt.com/ws/v1/check?pt=

(Example: https://korbyt.com/ws/v1/check?pt=9WXM0NQLED39)

For KDA devices you may also find the provisioning information and token from the serial number using the following URL:

https://korbyt.com/ws/v1/check?sn=

(Example: https://korbyt.com/ws/v1/check?sn=c09fj57f4c59)

• Log into Korbyt.
• Click the Players tab and select any player.
• Click the edit button and detailed information including Agent and OS version is displayed in the Player Details area.

• Cloud
• • Port 443 Outbound    – is required for the players to connect to Korbyt in the cloud.
  • Port 443 Inbound        – is required for access to the web interface of the players (from customer’s INTERNAL network only, not inbound from the cloud)

• Hybrid
• • Port 443 Outbound    – is required for the players to connect to Korbyt in the cloud.
  • Port 443 Inbound        – is required for access to the web interface of the players (from customer’s INTERNAL network only, not inbound from the cloud)
  • Port 80 Outbound       – is required for Hybrid installs in addition to those listed above
  • Port 8081 Outbound – (Content Caching Service) is required for Hybridinstalls in addition to those listed above. This port is also used for communication from the players to the On Prem server.
  • Port 8085 Outbound – (Web Services) is required for Hybrid in addition to those listed above This port is also used for communication from the players to the On Prem server.

• On Premise
  • Standard
    • Port 80 Inbound – Access to player content and CMS interface
    • Port 8085 Inbound – Web Services
  • HTTPS (using a well qualified certificate)
    • Port 443 Inbound        – is required for access to the web interface of the players (from customer’s INTERNAL network only, not inbound from the cloud)
      • All traffic from Port 80 & Port 8085 are redirected to Port 443

• Yes. Korbyt administrators have remote control over Korbyt players and can monitor player hardware health and perform device upgrades and reboots.

• Yes. By pre-loading content before playback, Korbyt media players continue displaying content even when they lose their Internet connection.

• Korbyt continuously seeks to improve the platform.  To that end SAAS tenants will receive periodic automatic updates
• Hybrid tenants, must request an update from inside their CMS whenever they would like to install the updates as long as they are on version 2.0 or higher.  This is available by clicking the white upward pointing arrow in the upper right corner when logged into your tenant.
• On-Prem tenants, must update through a manual upgrade process.  Please reach out to your Client Relationship Manager to discuss these upgrades.
• Most players have to be manually updated through the CMS by selecting the update option from the player actions area in the player properties or a player group’s properties.

Player Group Permissions is a way to control with users are able to view and edit specific players.
Initially enforcement of Player Group permissions are turned off by default.  As shown in the screenshot below if  select the hamburger menu

To enable Player Group permissions

• First – Open the Settings by clicking the Gear Icon
  
• Select Signage then “Enable Permissions in Player Groups” and click Save.
  

Now with this setting enabled, Users Permissions will be available in Player Groups

To Set Permissions on a Player Group

• From the Mega Menu select  -> Player Groups
  
• To set the permissions on an existing group, click the pencil
• If you need to create a player group read the Creating Player Groups article
  
• Once a Group is being Edit the permissions can be selected or changed
  

Yes, Korbyt Digital Adapter (KDA) Media Player Devices do support sending screen control commands to the actual screen or TV

This can be limited by screen manufacturer and compatibility.

In a Player’s Settings in the Korbyt Content Management System (CMS) there is a section for Screen Control.
Here you can turn on screen control and configure it for your screen and the command you want to send

For more details on how to edit the settings of  a Media Player in Korbyt see Viewing and Editing Player Details

If the screen you are hoping to control is not a listed make/model you can configure additional ones in your Tenant Settings > Screen Control

To configure additional displays you will have to know the HEX / RS232 / IR codes for the model you are trying to control

Yes, Korbyt does support the addition of customer fonts that are not already included on your tenant.

To add a custom font to your tenant you will want to contact the Korbyt Support team via email at Support@Korbyt.com
Please set the subject line to Font Addition and include the following in the email

• Your Contact information
• Company Name
• Korbyt Tenant ID (found at the bottom of the settings page)
• and Attach the font data files in TTF or OTF

The Korbyt Anywhere platform is compatible with a variety of browsers, mobile devices, and operating systems. To experience the best performance, you should refrain from using the Korbyt Anywhere platform on browsers, mobile devices, and operating systems that aren’t listed below.

If you experience issues with the Korbyt Anywhere platform when attempting to use it on an unsupported browser, mobile device, or operating system, our support team will make every effort to provide assistance. However, the only resolution may be to upgrade your Korbyt Anywhere platform to a newer version.

Supported Browsers

The content management system and web interface is supported on the following browsers:

Supported Mobile Devices

Korbyt Anywhere version 3.0 is supported on the following mobile devices and operating systems:

Yes, Korbyt will install on both Brightsign units with SSD or SD Cards.  We do recommend SSD for best performance.

All models of Brightsign are supported on the Korbyt platform.
Note: Content playback performance may differ on each model. Also not all features may be available on all models.

Click on the Hamburger menu to view the available options

On The menu select Content -> Boards

Edit a Board

This is mainly for KDA’s only.

By clicking on Optimized, the player dedicates resources to the content in that particular zone.

Specifically this is useful for things like tickers to make them play smoother.

The playback order is newest to oldest. If you edit an older board, then publish, it will change the playback order to that one being first.

• Supported Korbyt branded devices include 904, 909, 930, 960, 965, 1010, 1040, 1060, 1065, LEC-7388S-5A. Aries and Leo

For most use cases, Static Playlists should be used for Evergreen content. (Content that has information that never expires, such as Company History videos or Safety Messages) Dynamic Playlists are best for rapidly deploying new content or time-limited content.

You can put validity date/times on individual pieces of content in the media library and on individual layouts as well. Dynamic content is not scheduled within the playlist editor.

A Clever Playlist would allow more control over dynamic content as well.

1. The Korbyt Anywhere platform is compatible with a variety of browsers, mobile devices, and operating systems. To experience the best performance, you should refrain from using the Korbyt Anywhere platform on browsers, mobile devices, and operating systems that aren’t listed below.If you experience issues with the Korbyt Anywhere platform when attempting to use it on an unsupported browser, mobile device, or operating system, our support team will make every effort to provide assistance. However, the only resolution may be to upgrade your Korbyt Anywhere platform to a newer version.
   

   Supported Browsers

   The content management system and web interface is supported on the following browsers:

    

   Browser	System	Browser Version
   Chrome	macOS/Windows	Latest release
   MS Edge	macOS/Windows	Latest release

   Supported Mobile Devices

   Korbyt Anywhere version 3.0 is supported on the following mobile devices and operating systems:

   Manufacturer	Device	Operating System Version
   Apple	iPhone 8 iPhone 11 iPhone 12	iOS version 11.0+
   Samsung	Galaxy S9/S9+ Galaxy S10/S10+ Galaxy S20/S20+/S20 Ultra Galaxy S21/S21+/S21 Ultra	Android Pie version 9.0+
   Google	Pixel 3/3XL Pixel 4/4XL Pixel 5	Android Pie version 9.0+

    

The duration for content in dynamic playlists is set with the default duration in the playlist metadata. Dynamic playlists prioritize fresh content over customization of playback for each item in the playlist. Videos will play for their full duration.

The playback order of Dynamic Playlists is random. Dynamic Playlists are designed to prioritize fresh content over playback order.

If you wish to have more control of the playback order in a playlist, using a Static playlist or a Clever Playlist

By default the time is determined by your KDA. This means you can place the Time Element in one Layout, publish that Layout to players in multiple time zones, and they will all display the local time. Alternatively, you can set a specific time zone by editing it on the element itself.

There is not a way to edit specific permissions within a role. Permissions in Korbyt and Korbyt in general were designed to retain simplicity and be flexible. If you need a user customized there is likely a way to do what you need through setting up playlists, boards, or a courier.

Yes, you can see the schedule in a calendar view by doing the following:

1. Click Signage > Players
2. Find the desired player and click the View Calendar icon.
   
3. This will give you a calendar view showing the current and future playback schedule:
4. This sample picture shows calendar by Month
   
5. This sample picture shows calendar by Week
   

The Korbyt Platform supports multiple languages in Layouts, however the user interface is currently only available in English.

• Provides Korbyt administrators with a dashboard view of Korbyt system health and activity including player connectivity, playlist and campaign activity, bandwidth and storage usage and more.
• Live content preview allows users to see exactly what is playing on a media player on the dashboard and the player details area.

• Hover your cursor over Supported Media Formats text in the import media window to view supported formats.

• Yes. Click on the Media Library tab and select the All, Images, Videos or Audio tabs.

• Multiple content items can be selected using the browse function or drag and drop.
• If you drag a folder all items within the folder will be uploaded.

• Click on the Media Library tab and then click on Import Media button.
• Click and drag or browse to the content location.

Yes, Korbyt provides multiple roles tied to feature permissions. When configuring a new user or editing an existing you will see the various roles available.
Each product that is part of your service will have a separate tab for a user’s permissions.  A user can have different roles in the different services.

A User’s Role will decided what functions they do and don’t have within the Content Management Systems.

User Groups can also be used to limit which content a CMS Users has access to

For example, Frank is a Content Approver for Digital Signage, which would allow Frank to edit a Playlist.  Frank is also a member of the NYC Users Group, and through User Groups and Playlist Folder Permissions Frank can only see the NYC Playlists he is meant to edit.  Frank does not see the Playlists that are part of the LA Group

More information on how to set up Users, and User Groups is available in the Knowledge Base article – How to Manage CMS Users

Yes, the preview function in Korbyt builder allows you to preview your designs and layouts in multiple screen resolutions before publishing.

In the top right corner of the screen you can choose from several pre-configured resolutions, your own custom resolution, as well as get a preview for how the content appears on mobile in portrait mode.

Yes, Korbyt provides admin users with proof of play reports for digital signage players and with message receipt reports for Korbyt Anywhere users.
Proof of Play is a subscription feature that would have to be active on your service for these instructions to work

• Proof of Play can be added to any Layout or Message by accessing the Metadata for that Layout or message and then checking the “Proof of Play” Checkbox.

• Layouts without a timeout will not produce Proof of Play data in the report as POP data is collected when a content item completes playback.
• Layouts scheduled inside of a carousel element will not produce Proof of Play data as Carousels are a list of URI’s, none of the metadata needed for Proof of Play is available as content plays from the carousel.
• Best Practice is to use Boards instead of Carousels when wanting proof of play data but to still retain functionality similar to a carousel.

You can find Proof of Play under Reports then Proof of Play. There are several filters to find the exact proof of play item you want.

• Click the Mega Menu, under the Analytics heading then click Reports

• Yes.  While on the Dashboard page, click the pencil icon in the top right-hand portion of the page under the My Profile icon to Show/Hide Dashboard Widgets. Once this is clicked, you may use the toggle button above the widget to display or remove it from the dashboard, which will be indicated by green (show) or red (do not show.) Once complete, click the check mark icon in the top right-hand portion to Save Changes.

Yes, Korbyt allows the use of weather data in multiple formats. You can use both RSS Feeds and OnTarget content services and utilize all available data such as current conditions, multi-day forecast, and weather maps.

Social Media feeds are supported in a variety of ways. For Twitter and LinkedIn there’s a built in Social Media object you can use from the builder..

For all other Social Media feeds you can use the RSS Feed item from the builder. Just find the Social Media feed you want to monitor and add it’s URL to the RSS Feed item.

Korbyt supports several powerful scripting languages from HTML, CSS, and Javascript. In addition Korbyt also offers several powerful frameworks and libraries to unleash the full potential of your creativity!

Available Frameworks:

• Animate.css – Animate.css allows for a variety of CSS-based animations.
  https://github.com/daneden/animate.css
• jQuery – a JavaScript framework used for a large variety of tasks, including DOM manipulation, AJAX requests, and many other things.
  https://jquery.com/
• jQueryUI – is a JavaScript framework built on top of jQuery that provides a variety of widgets, interactions, and effects.
  https://jqueryui.com/
• jQuery.Keyframes – Used to enhance jQueryUI keyframe animation.
  https://github.com/Keyframes/jQuery.Keyframes
• jQuery.rss – A jQuery plug-in for parsing and rendering RSS feeds into HTML.
  https://github.com/sdepold/jquery-rss
• Moment.js – A JavaScript library for parsing, validating, manipulating and displaying dates and times.
  https://momentjs.com/
• Numeral.js – A JavaScript library for parsing, validating, manipulating and displaying numbers.
  http://numeraljs.com/
• Swiper – A JavaScript library for creating sliders.
  http://idangero.us/swiper/

Korbyt allows import of all the most popular image file types supported by web browsers including:

• .jpg / .jpeg
• .png
• .bmp
• .gif
• .svg

Korbyt supports audio playback from several standard formats. You can import any of the following:

• • .mp3
  • .mp4a
  • .aac

High definition streaming, including 4K playback, is supported by Korbyt. However, not all players are powerful enough to utilize Korbyt’s full capabilities, so be sure to check with your sales representative to make sure your hardware will be compatible.

Korbyt players support the playback and display of .mp4 and h.264 encoded video content.

• The following video formats can be imported into Korbyt:
  • .webm
  • .mp4
  • .avi
  • .mov
  • .mpeg

When you choose to upload a video that requires transcoding a downloadable tool is made available which you can use to transcode the video.

• Inputs: AVI, MOV, WMV, MPEG
• Outputs: MP4 or WebM

While editing a playlist, click the ‘+’ sign next to Scheduling, which will expand to three selections – Always, Date Range or Advanced. Selecting Advanced will allow the playlist to have a start and end date, a selected day of the week, and the daily start and stop time. Click Save to capture time of day playback, then Save Playlist.

• Layouts are the primary content unit in Korbyt. Content zones within layouts organize visible display areas into discretely addressable zones for content assignment and control. Templates for these are selectable when creating a new layout. Pre-built layouts are available with sample elements included. Video wall layouts allow users to easily design content for multiple screens. Complete layouts that are created in other web design tools can also be imported.

• Players represent end-node devices running Korbyt player software. The Players section allows users to provision new players, view status and details on existing players, and to control and update players. By pre-loading content before playback, Korbyt media players continue displaying content even when they lose their Internet connection.

The Data Table element is an element in the Korbyt builder that allows you to create tables that link to data points from a data adapter.  To create a data table:

1. Add a subscription and any data points you want to use from your adapter.
2. Add a table anywhere in your layout.
3. Once you select a column or row click Datapoint in the floating tool menu then choose your subscription and desired datapoint from the drop downs.

A Data Adapter is Korbyt’s point of Integration to access a  data source(s).

Data Adapters and Data Integrations are subscription features that may or may not be included in your Korbyt Services. If you are unsure if you have a Subscription to Data Adapters you should contact your Korbyt Account Executive

Data Adapters can be found in the Mega Menu in the Advanced section(far right) in Data Integration.
There you can create new adapters and manage existing ones.

For more information on Data Integration and Data Adapters see the Working with Adapters article

• A tag is a piece of metadata assigned to content.
• You can think of tags as keywords or labels that an author attaches to some content in order to make it easier to find, use or understand.
• Tagging allows authors to attach keywords to content.

For more information see the full article Tagging in Korbyt

1. Create a playlist.
2. Edit the Playlist.
3. Drag and drop the player or player group to the “Assign to Players / Groups” section.
4. Click Save Playlist button to apply the changes

• The Builder provides content authors and Korbyt users of all skill sets the ability to quickly build dynamic visual interfaces. Authors drag and drop content elements into fixed or re-sizable layout zones.
• Examples of some elements that can be added and edited in builder include:
  • Scrolling Ticker – Allows content authors to add a scrolling ticker to a Layout. Users enter text, apply styles, and adjust the scrolling direction and speed.
  • RSS Feed – Korbyt supports the use of RSS based content feeds as a content source for news, weather, stocks and other types of external content. The RSS Feed module allows content authors to designate a feed’s appearance type (scrolling or paging), set the feed URL, set the number of content items, set the content duration, and apply styles.
  • Interactive mode – events, buttons, touch. Korbyt supports the use of interactive HTML, CSS, and JavaScript elements and buttons and enables content authors to create powerful interactive experiences for digital signage, kiosks, and mobile device applications.
  • Image Carousel – Provides content authors the ability to add multiple content items from the media library to an image carousel. Authors set the item transition type, duration, and order of appearance.
  • Data Tables – Content Authors use the Data Tables element to add both static and dynamic tables to Korbyt layouts. Data Tables may contain data aggregated from external data sources and allow Korbyt users to create powerful visual dashboards that increase engagement and improve performance.

Korbyt has been exclusively built and tested to work on the Chrome browser.  With MS Edge using the Chromium language that browser is also supported

• Playlists organize content into ordered or rules-driven playlists for assignment by group, time, location and more.
• Default content duration and number of items per loop can be set on playlist creation or edited after creation in the Playlist Metadata.

• The preview function allows content authors to preview designs and layouts in multiple screen resolutions before publishing.

• Media Library is a searchable storage library for customer-uploaded content including videos, images, web-pages, URLs, audio files.
• Media items can be organized into folders and filtered by type.
• Media items can make use of the custom tagging function.

• A Board is an alternative to a layout that allows the visual display to be split into zones.
• Each zone can have unique playlists each zone can be managed with permissions.
• A benefit to a board is that couriers can be leveraged to administer individual zones for content contribution.

• Players may be organized into Groups for playlist assignment, reporting and dashboard views.
• Players may be added manually or dynamically based on conditional rules.

To upgrade a player that is connected to your tenant:

1. Go to your connected players

2. Select the player you wish to upgrade by clicking on the edit icon (pencil looking icon)

3. Select the Actions area in the edit players window

4.  To upgrade to the latest software, Select upgrade now or you can schedule the time/date which you want the player to be upgrade and select save.

• Currently by default, the players check for new content and schedules every 15 minutes.
• The player may be forced to check for content immediately by:
  1. Going to Player in the Korbyt CMS
  2. Clicking edit Player Name
  3. Clicking Actions
  4. Clicking Check-In
  5. Clicking Save.

• Korbyt offers several types of multi-output media players.
  • The 1040 will output to 4 separate displays with individual or synchronized content.
  • The 1065 will output up to 6.
• If multiple displays are all going to have the same content, a single media player may be output to a HDMI splitter to deliver the content to a combination of multiple displays.