The Players screen will show will show various information about the player such as the model, provisioning code, IP address, last check-in, last heartbeat, agent version, and the recent player events. By clicking the pencil to Edit the player you can view the Player Details screen is used for viewing and editing detailed player information. This section will be useful for troubleshooting your player when encountering issues.
To access the Player screen, do the following:
- Click the hamburger icon and navigate to Device Management > Players.
- On the Players screen you will be able to view information about the player. You may have to switch to List View using the toggle in the upper right
|Player Name||The name programed into the player|
|Player Description||Text that can be entered on the Player details screen to help identify the player|
|Last Update||The last time the player checked in for new information|
|Creation Date||The date the player was created on your tenant|
|Player Status||The Players communication status with your Tenant. Active, Inactive, or Pending|
|Agent Version||The Korbyt Software Version on the player|
|Last Heartbeat||The last time the player had a connection with the server. This should happen every 60 seconds|
|Last Check-In||The last time the player and server updated the players assigned content. This should happen every 15 minutes. A check-in can also be forced in the Player Detail screen|
|Model||The Model of player|
|Actions||Icons that allow you to take further action with the player. Available to Administrator and Tenant Administrator level users only
- Clicking the Pencil to Edit will open the Player Detail screen where you can send commands to the player, and set information about the player.
The Actions section allows you to send different instructions to a player. (Some Actions may not be available on all player types). All action commands will be sent to the Player on the next Heartbeat (every 60 seconds)
|Check-in||Causes the player to do a full check-in on the next heartbeat (normally check-ins run every 15 minutes)|
|Reboot||Set the player to reboot on the next heartbeat, or Reboot on a set schedule|
|Get Log||Causes the player to send a log file back to the Korbyt platform within the next check in. The log file will be available in the Player Logs section. This is used for troubleshooting player issues|
|Get Screenshot||Takes a screenshot of what is being currently displayed on the player. This screenshot will be used for a preview thumbnail of the player. Make sure to refresh the screenshot of the player after this action is completed.|
|Display Identity||Displays an information panel about the Player, including player name, that will show on it’s attached monitor. This can be helpful if you are unsure which players are hooked up to which displays.|
|Hide Identity||Hides the information panel about the player.|
|Upgrade||Displays a list of Software upgrades if any are available for you.|
|Clear Cache||Removes all local content saved on the player. A good troubleshooting step if a player is not showing correct information.|
|Show QR / Hide QR||Displays or Hides an informational QR Code about the Player, including player name, that will show on it’s attached monitor.|
|Hot Key||An expanded list of more technical action commands that can be sent to the player|
|Resolutions||Can be used to set the screen resolution that the player will format it’s content to|
You can set any of the following settings for your player. Click the blue arrow “>” to expand each section.
|Location||The Geographic location of the player. A Street Address that translated to a Latitude and Longitude. Can include detailed information such as Floor, Department, Room. The location will be used in the following ways:
|Custom Metadata||Custom Defined the metadata tags that can be associated with the player. The tags are defined in the Settings section under Signage and then can be assigned to individual players here.|
|Sleep/Blackout Schedule||Based on the sleep schedule that has been set, the player will turn off and go to sleep. Based on the blackout schedule that has been set, the player will display cached content but won’t receive new content or check in.|
|Player Groups||Displays the Player Groups the player has been associated with.|
|Content Assigned||Displays the Playlists that have been programmed to the player.|
|Scriptlets||Only available for KDA models. The ability to install custom code onto the player|
|Screen Control||Only available for KDA models, and compatible with specific display manufactures/models
Controls the display device settings that the player is connected to such as the brightness and volume.
There are also a series of sections down the left side of the Player Details screen
|Tags||Text based information that can be associated with the player. They can then be used in Tag Filtering, and Dynic content|
|Description||Text information about the player. This appears in the Player list view, but does not affect dynamic content or programming|
|Details||Can View and Edit player details|
|System Usage||Shows CPU, Memory, and Storage utilization|
If you have changed information about the Player (changed location, tags, description) click the Save button in the upper right to lock in the changes.