Categories of Digital Signage Hardware Support Provided by RMG
- RMG Certified
- RMG Verified
- RMG Unverified
Subcategories
Full: Includes support for all generally available features in the Korbyt CMS and in the Korbyt Player software packages.
Limited: Includes support for some but not all generally available features in the Korbyt CMS and in the Korbyt Player software packages.
Support Components
Media Player Software operation troubleshooting and break fix
Hardware operation troubleshooting and break fix
Hardware warranty service
Returns processing
RMG Certified Support
RMG Certified Support is only for RMG Produced Hardware.
Certified Full Support
- Hardware operation
- Software operation
- All GA features from CMS controls
Certified Limited Support
- Hardware operation
- Software operation
- Limited GA features from CMS controls
All RMG produced hardware lines come with Full or Limited Certified Support.
Note: Hardware warranty service and returns processing may be provided for both Full and Limited Support categories vary by customer engagement, support package purchased and by hardware model.
Certified support of video playback is limited to videos encoded to recommended bitrate and codec specifications and limited to the supported video resolutions provided by the hardware video card and/or GPU.
RMG Verified Support
For third party hardware that is procured by Customer, Partner, Reseller or by RMG, RMG may verify hardware compatibility with a specific version of the Korbyt platform. Verification of feature support is good for the current release at the time of verification. Any new features released may not be automatically supported and may require re-verification.
To receive verified support from RMG, all third-party hardware must be purchased with the RMG Hardware Verification package. The package includes annual certification on the specified hardware and carries an annual fee of $2,500. This is a recurring fee to keep the hardware verified.
There are two broad sub-categories of Verified Support:
Verified Full Player Software Support
- Basic Software operations
- All GA Features in CMS
- No support for peripherals, HID unless explicitly stated by RMG
- No hardware troubleshooting support for failed drives, failed components
Verified Limited Player Software Support
- Basic Software operations
- Limited GA features from CMS controls
- No hardware troubleshooting support for failed drives, failed components
- No support for peripherals, HID unless explicitly stated by RMG
Note: For some models and purchase arrangements, RMG may provide hardware warranty processing for third party hardware.
Unverified Support
Features may or may not be supported. RMG provides no troubleshooting customer support or warranties.
- No explicit support for Player software functionality
- No explicit support for CMS Features
- No hardware support
Supported Hardware
Note: For detailed list of supported features, please consult the Korbyt Media Player Feature Support document.
| Certified | Verified | Unverified |
| KDA 1010 | ||
| KDA 1040 | ||
| KDA 1065 | ||
| Aries | ||
| Leo | ||
| LEC / OPS | ||
| KDA 900 Series | ||
| BrightSign XT1143
BrightSign XT1144 |
||
| AOPEN Chromebox Commercial | ||
| AOPEN Chromebox Mini | ||
| ASUS Chromebit | ||
| LG webOS | ||
| Samsung Tizen | ||
| Elo iSeries Android 7.1 | ||
| Philips P-Series Android 5.1.1 | ||
| Win10 iOT Enterprise PCs | ||
| Other Android 5.1.1 | ||
| Other Android 7 | ||
| KWP – Korbyt Windows Player |
