Introduction
In this article we will go over what is needed for your Brightsign player to establish connection to the BSN cloud. This information can be provided to your IT team if your company heavily monitors or restricts incoming and outgoing traffic for devices within your network.
Whitelisting Requirements
Brightsign Players will need specific ports and domains whitelisted for the Brightsign to Function properly.
The BrightSign Network – ports and URLs for the BrightSign players support article from Brightsign lays out all the requirements
For the Korbyt Software to function properly there are domains that Korbyt requires to be whitelisted in addition to the ones required by Brightsign.
The Korbyt support article Whitelist And Port Access Requirements For Korbyt provides the full list of domains and ports that Korbyt requires.
If you need information on how to add your players to the BSN cloud and install the Korbyt software we have information HERE
IMPORTANT NOTE: Our current recommended Brightsign firmware versions compatible with Korbyt software version (2.0 ONLY) are 8.0.119 and 8.0.146. However, the highest recommended Brightsign firmware version is 8.2.72. However, this is only using the 2.5.1 Korbyt software. If your player is not on one of our supported versions, you may find that you lose some player functionality while using the Korbyt software.
If you need assistance with getting your player on the correct firmware please reference our firmware upgrade and downgrade article HERE
IMPORTANT NOTICE: If you are using a firewall (Like Bluecoat) or other network device that inspects or encapsulates packets this must be disabled for all communication for both the BSN cloud and Korbyt cloud.
